Return & Refund Policy

At CrystalStar, we want you to love your hand-embroidered bracelets and hairpins. If you’re not completely satisfied, we’re here to help.

Returns:

You can request a return within 7 days of receiving your order.
Items must be unused, in original condition, and in the original packaging.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the refund approval.
Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges:

Currently, we do not offer direct exchanges. You can return your item for a refund and place a new order.

Non-Returnable Items:

Custom or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return:

Your satisfaction is our priority, and we’re committed to making your shopping experience as smooth and pleasant as possible.